Frequently asked questions
How do I subscribe?
Click/tap the Subscribe button in the menu. There you'll find all the information you need to get started.
Can I cancel or change my subscription?
When will my order ship?
First month subscriptions and one off purchases are usually processed within 2 working days of payment. Recurring subscriptions are shipped when your monthly payment clears.
How much is shipping?
Delivery is free for most areas in New Zealand. Rural deliveries will incur a delivery fee of $7.30.
Can I get perfume and cologne?
Yes, you can add a mixture to your queue. Once subscribed you will have access to the full range.
Can I get a fragrance without subscribing?
Yes we offer one off purchases from the shop pages.
My order hasn't arrived?
Please send us an email with your order details for assistance.
I forgot to select a fragrance?
We will send you an email each month to remind you to make a selection before your queue locks on the 1st of the next month. If for any reason you still do not make a selection you will receive our perfume or cologne of the month.
How do I add a fragrance to my queue?
Take a look at the Your Queue page for more information on adding and removing items from your queue.
Where is your business located?
Scent Republic is owned and operated in Wellington, New Zealand. Proudly 100% Kiwi.
Do you accept returns?
Currently we do not accept returns. If you have a problem with your order please send our support team an email.
What payment options do you accept?
We accept major credit and debit cards and bank transfers. Please note bank transfers can only be used for one off purchases. We do not offer cheques, Paypal or Afterpay/Laybuy currently. All payments are processed securely through our payment provider.
How is my card charged?
First time subscriptions and one off purchases are charged at the time of purchase. Recurring subscriptions are charged month to month on the date you first subscribed. Your card will be charged automatically for your monthly renewal and requires no action on your part.
Do you ship internationally?
We currently only ship to New Zealand.
I'm not getting emails about my orders?
We send emails when your order is received, completed and tracking information sent. If you aren't receiving these emails they may be going to your spam/junk folder. If they are you can mark those emails as not junk/trust Scent Republic as a sender so that our emails go direct to your inbox.
Can my package be signature required?
Yes we offer the signature required service for $1.00. Please contact our support team here to add this service.
Have a question?